Taking Care of Your Customers

Remember that you are a bet for your clients, especially the first time you work with them. So the more care you take of your clients, the more confidence you build with them, the longer you'll work with them, and most likely with their professional network too.

For that, I have a few pieces of advice that I've always followed in my relationships with clients:

• Take the time to be pedagogical and to explain things. A client who understands things alongside you is a client who trusts your expertise and who will more easily go along with your recommendations.